1 Introduction
Ez4club ("we", "our platform") is fully committed to protecting the privacy and personal information of every individual who uses our platform. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data management.
By registering, accessing, or using the ez4club platform, you consent to the collection and use of your personal information as described in this document. If you do not agree with any part of this policy, you are advised not to continue using the platform.
This Privacy Policy applies to all services offered through the ez4club website, our mobile app, and any associated official communication channels. We encourage you to read this document carefully and to contact us if you have any doubts or queries.
This document is updated periodically. The date of the most recent update is always displayed at the top of this page. Continued use of the ez4club platform following any update constitutes your acceptance of those changes.
2 Information Collected
Ez4club collects various types of information from users to ensure a safe, orderly service that complies with legal requirements. The information we collect falls into two main categories:
Information you provide directly:
- Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile number, and password.
- KYC Information: Copy of identity card, verification selfie, proof of residential address (such as a recent utility bill or bank statement).
- Financial Information: Bank account details, eWallet account numbers (Touch 'n Go, GrabPay, Boost), and deposit and withdrawal transaction records.
- Communication: Any messages, complaints, or enquiries you send to our customer support team via Live Chat, email, Telegram, or WhatsApp.
Information collected automatically:
- Technical Data: IP address, web browser type and version, operating system, screen resolution, and device time zone.
- Usage Data: Pages visited, games played, session duration, wagering patterns, and in-platform button interactions.
- Location Data: Approximate geographic location based on your IP address for regional verification and fraud prevention purposes.
- Cookie Data: Login session information, language preferences, and analytics data collected via cookies and similar tracking technologies.
| Data Category |
Example |
Primary Purpose |
| Personal Identity |
Name, MyKad, date of birth |
Account Verification & KYC |
| Contact Information |
Email, phone number |
Communication & security |
| Financial Data |
Bank account details, transaction records |
Payment processing |
| Technical Data |
IP, browser, OS |
Security & fraud |
| Behavioural Data |
Games played, sessions |
Personalise your experience |
3 How We Use Your Data
Every piece of information we collect is used for a clear and legitimate purpose. ez4club does not use your data for any purpose unrelated to the delivery of our services or that contravenes applicable law.
- Service Delivery: Processing account registration, verifying identity, handling deposits and withdrawals, and enabling access to all games and features within the ez4club platform.
- Account Security: Detecting and preventing fraud, money laundering, unauthorised access, and activities that violate the platform's terms of use.
- Legal Compliance: Fulfilling our obligations under Malaysia's PDPA, financial reporting requirements, and directions from relevant regulatory bodies.
- Communication: Sending important notifications about your account, platform updates, policy changes, and responses to customer support enquiries.
- Marketing (with consent): Notifying you about ez4club promotions, bonuses, and exclusive offers — only if you have given consent to receive marketing communications.
- Platform Improvements: Analysing aggregated usage data to understand usage patterns and improve the overall user experience.
- Responsible Gaming: Monitoring wagering patterns to identify signs of problem gambling and providing appropriate support to players who need assistance.
You may withdraw your marketing consent at any time through your account settings or by contacting our support team. Withdrawing consent does not affect the validity of any data processing carried out prior to the withdrawal.
4 Information Sharing
Ez4club does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are certain situations where we need to share your information with trusted parties in order to deliver our services effectively:
- Payment Service Providers: Financial institutions, DuitNow/FPX payment processors, and eWallet operators that process your transactions — subject to strict confidentiality agreements.
- Game Software Providers: Slot and Live Casino game developers that require minimal data for game operation — excluding personally identifiable information.
- KYC Service Provider: Recognised third-party identity verification partners engaged to securely process your identification documents in compliance with industry standards.
- Statutory Authority: Law enforcement agencies, courts, or regulatory bodies when required to do so by law or a valid court order.
- Auditors & Professional Advisors: Accounting, legal, and cybersecurity firms involved in internal audits or investigations — subject to professional confidentiality obligations.
All third parties that receive your data are required to adhere to their own privacy policies that are equivalent to or stricter than ez4club's Privacy Policy. We are not responsible for data processing by third parties beyond the scope of agreements established with us.
If ez4club undergoes any corporate restructuring, merger, or acquisition, user information may be transferred to the new entity — and you will be notified in advance via email or an in-platform notice.
5 Data Security
Protecting your data is ez4club's number one priority. We continuously invest in the latest security infrastructure to ensure your information is safeguarded at all times — whether in transit or stored on our servers.
- Transmission Encryption: All communications between your browser and the ez4club server are protected with TLS 1.3 protocol and 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
- Storage Encryption: Sensitive data such as bank account numbers, passwords, and KYC information is stored in encrypted format using AES-256 algorithms at certified data centres.
- Access Control: Only ez4club staff with specific authorisation can access user personal data, and only to the extent required for their duties. All access is logged and audited regularly.
- Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all user accounts to add an effective extra layer of protection.
- 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
- Penetration Testing: ez4club conducts regular penetration testing through independent cybersecurity firms to ensure our systems remain up to date and free from known vulnerabilities.
While we take all reasonable precautions, no online system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law and take immediate action to mitigate its impact.
Shared responsibility: Your account security also depends on your own actions. Make sure you use a strong password, do not share your login credentials, and immediately report any suspicious activity to our support team.
6 Cookies & Tracking Technologies
Ez4club uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform performance. Cookies are small text files stored on your device when you visit our platform.
We use the following types of cookies:
- Essential Cookies: Required for core platform operations such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Functional Cookies: Storing your preferences such as language selection, display settings, and favourite games to ensure a more comfortable experience each time you return to the platform.
- Analytics Cookies: Collecting anonymous data on how users interact with our platform to help us understand usage patterns and improve the user interface.
- Security Cookies: Helping us identify trusted devices, detect suspicious login attempts, and prevent fraud attacks and unauthorised access.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the platform and your overall user experience.
7 Your Privacy Rights
As a user of the ez4club platform and an individual protected under Malaysia's PDPA, you hold the following rights regarding the personal information we hold about you:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request will be processed within 21 working days.
Right to Rectification
If your information is inaccurate or out of date, you have the right to request a correction at any time through your account settings or customer support.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes. This objection will be enforced within 7 working days.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any prior processing.
Right to Protection
You have the right to request additional protection of your data in certain situations, including during related investigation or dispute processes.
Right to Lodge a Complaint
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To submit any request relating to your privacy rights, please contact us via email at
[email protected] or via Live Chat on the platform. Please state the type of request and include relevant proof of identity.
8 Data Retention
Ez4club retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. Our data retention periods are determined based on service requirements, legal obligations, and dispute resolution needs.
- Active Account Data: Retained for as long as your account is active on the ez4club platform and for the period required by law following account closure.
- Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with Malaysia's accounting and financial legal requirements.
- KYC Documents: Retained for a minimum of 5 years after account closure or the date the document was last updated, whichever is later.
- Communication Logs: Customer support interaction records are retained for 2 years for quality control and dispute resolution purposes.
- Anonymous Analytics Data: Anonymised usage data may be retained indefinitely as it can no longer be linked to any specific individual.
Once the retention period expires and there is no remaining legal or business requirement, ez4club will securely delete or anonymise your data using methods that comply with recognised information security standards.
9 Changes to the Privacy Policy
Ez4club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to keeping you informed of any significant changes.
- Significant changes that affect your rights or how your data is used will be communicated via your registered email or a prominent notice on the platform at least 14 days before taking effect.
- Minor changes such as language clarifications or spelling corrections may take effect immediately without prior notice, but the updated date will be reflected at the top of the document.
- Version history of our Privacy Policy is available for your reference upon request — contact customer support to obtain a copy of a previous version.
Continued use of the ez4club platform after the effective date of any amendment indicates your acceptance of and agreement to the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and withdraw your balance before the effective date.
We recommend visiting this page periodically to ensure you are always up to date on how we handle your personal data.
10 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, ez4club's Data Protection Officer (DPO) team is ready to assist you:
- Privacy Email: [email protected] — for official written inquiries regarding privacy and data protection
- Live Chat: Available 24/7 directly on the ez4club platform — for the fastest response
- Official Telegram: Official ez4club Telegram support channel
- WhatsApp: Official WhatsApp number listed on the platform
All privacy-related enquiries will be responded to within 3 working days. For issues requiring in-depth investigation, such as data access requests or privacy breach complaints, the processing period is up to 21 working days as stipulated by Malaysia's PDPA.
ez4club fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). If you are unsatisfied with our response, you have the right to lodge a complaint directly with Malaysia Department of Personal Data Protection.